SEI Fiber provides update on widespread internet outage

(OSGOOD, Ind.) – Some fiber internet customers reported that their internet service was restored Wednesday night, but some may still be struggling to connect.

Southeastern Indiana REMC was not the only provider that was impacted but they are providing an update to their customers on Thursday.

"SEI Fiber customers may notice improvements in service this morning as a temporary solution has been implemented to restore connectivity. While many customers are now back online, customers with higher-speed packages may experience slower-than-normal internet speeds while this temporary solution remains in place," they said.

The organization provided a suggestion for customers who may not be able to access the internet yet.

Customers who are still without service should unplug their ONT (Optical Network Terminal), wait approximately 30 seconds, plug it back in, and then restart their router.

“SEI Fiber continues to work closely with our upstream fiber provider as efforts continue toward a permanent solution,” they said. 

There could be additional service interruptions due to the permanent repairs that still need to take place. 

“Over the next several days, we will continue to communicate updates regarding the permanent repair process and any potential impacts to SEI Fiber customers,” they added.